outfitMD, LLCEffective Date: September 22, 2026

This policy applies to every purchase made through this website and through any outfitMD-powered patient portal or checkout. It matches the Informed Consent you sign when you place an order, which is the governing document for refunds. If anything in this policy and your Informed Consent appear to differ, the Informed Consent controls.

1. All Purchases Are Final

The treatments offered through outfitMD are elective and are generally not covered by insurance. As stated in the Informed Consent you sign after ordering, all purchases are final and non-refundable. This applies to compounded medications, prescription medications, supplies, and consultation fees, whether or not the packaging has been opened.

2. Why Medications Cannot Be Returned

Every medication is prepared by a licensed pharmacy specifically against your individual prescription. Pharmacy regulations governing sterility and chain of custody do not allow a pharmacy to accept a medication back once it has been dispensed. For that reason, medications cannot be returned, exchanged, or resold under any circumstances.

3. If the Provider Does Not Approve Treatment

Every medication order is reviewed by an independent, licensed healthcare provider. If the provider determines that treatment is not appropriate for you, the medication will not be dispensed and the cost of the medication will be refunded to your original payment method. Refunds are typically processed within [5–10] business days of the provider's decision; your bank or card issuer may take additional time to post the credit.

The consultation fee covers the provider's review and is not refunded, regardless of the outcome of that review.

4. Cancelling or Changing an Order

You may request to cancel or change an order at any time before the provider has approved it and the pharmacy has begun preparing your medication, by contacting us at the details below. Once a medication has been compounded or dispensed, the order can no longer be cancelled or changed and the purchase is final.

5. Shipping

Medications are shipped directly from the dispensing pharmacy. Orders typically ship within [2–5] business days after the provider approves your treatment. You will receive a tracking number by email or text message once your order is on its way.

• Orders ship to addresses within the United States, in states where the prescribing provider and pharmacy are licensed. [We are unable to ship to PO boxes or freight forwarders.]
• Temperature-sensitive medications are shipped in insulated packaging with cold packs. Please follow the storage instructions included with your medication and refrigerate promptly on arrival where indicated.
• [An adult signature may be required on delivery.] Please make sure someone is available to receive the package, and check your tracking information for the expected delivery date.
• Shipping charges, where applicable, are shown at checkout and are non-refundable once an order has shipped.

6. Shipping Delays

If we are unable to ship your order within the stated time frame, or a shipment is delayed for a reason outside our control (including pharmacy backorders, carrier disruptions, or weather), we will notify you. If an order has not yet been dispensed, you may choose to wait for it to ship or to cancel it for a refund of the undispensed medication cost. The consultation fee remains non-refundable.

7. Damaged, Incorrect, or Missing Shipments

If your order arrives damaged, is missing items, or contains the wrong medication, contact us within 48 hours of delivery with your order number and clear photographs of the packaging and its contents. We will coordinate a replacement shipment at no additional charge. Because dispensed medications cannot be returned, the remedy for damaged or incorrect shipments is a replacement, not a refund.

If tracking shows your package as delivered but you have not received it, contact us within 48 hours so we can open an investigation with the carrier and arrange a replacement where appropriate.

8. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly. Disputing a charge with your bank for a medication that has been dispensed in accordance with your prescription and this policy may result in suspension of your account.

9. Contact Us

Please reach out with any questions before your order is dispensed — we are happy to help.